Help

Frequently Asked Questions

Where can I purchase a copy of my book?

Our books are available in ebook and paperback. You can order them online through our website here, or purchase them at select bookstores across Canada.

I ordered my book online. Where is it?

In Canada and the USA, shipping time is generally between 7-10 business days. For international orders please expect anywhere between 4-6 weeks. You should see your books soon. If you think you’ve been waiting too long, you can either check your tracking number, or contact us and we’ll try to help locate it for you.

Where will you ship to?

Pretty much anywhere on Earth. Additional charges may apply off-planet. Apologies, crew of the ISS.

How much are your shipping charges?

It all depends on where you are and how far your books need to travel. Shipping costs are calculated automatically when you place your order and added to your bill before check out.

What happens if I accidentally gave you the wrong shipping address?

Breathe. Next, let us know your order number and correct address as soon as you can. We process shipping orders twice weekly. As long as we still haven’t processed your order we can easily make changes to shipping addresses. Unfortunately, if it’s already shipped we won’t be able to make corrections.

How soon will I get my ebook after I order it?

You’ll receive an email notification for your purchase shortly after your order is complete. Once you have this, you can access your ebook and view it on any device you choose. If you don't receive notification, make sure to check your spam folder.

I lost my ebook files. Can I download them again?

No worries, you definitely can. Visit this page and enter the order number, as well as the email address used to place the order, and a new link will be sent to you to download the files.

What do I do if my download link expired?

Let us know and include your order number. We’ll reset your download link and let you know.

How do I access the ebook so I can read it?

Once you’ve purchased the ebook, you’ll receive three DRM-free file formats - ePub, Mobi, and PDF. You'll also recieve a readme file with instructions for installation.

What is your return policy?

Ebooks and print copies are NOT returnable through Able Sense Publishing. If you purchased your book at a bookstore, they may have different return policies.

Do you sell your paperbacks to bookstores?

Absolutely. Contact us for details and we’ll make sure to get our books to you as soon as possible.

Will I get a discount if I want to buy a lot of books?

Absolutely. Name a number and contact us for details.